Friday, 12 May 2017

NCC Set To Sanction Nigerian Telcos For Poor Service Delivery

Nigeria Communication Commission (NCC) set to sanction any Telcos company in Nigeria who is under industry who give a poor service delivery.

On Wednesday Prof Umar Dambatta, Executive Vice Chairman made the statement during an investigative session. In his words, he said;

"The key performance indicators (PKIs) of the NCC when applied to the services of the telcos showed that they were performing below par. This got to the highest level especially in the months of October, November, December 2016, he said. 
“We invited the operators and laid bare what was happening to the quality of service which has degraded to unacceptable level,” he said, adding that NCC will be taking compliance action to compel the service providers to provide acceptable standard of service delivery. 
“The NCC is going to impose sanction, and there will be ranking on the quality of service so Nigerians will know which to patronise"

This is a nice step that NCC has made as the will impose sanction, and start ranking the best telcos that provide quality service to their subscribers so that customers will worry less about their telecom providers services and also can now make a better choice on which to patronise.

At least now Nigerian Telecom providers (Mtn, Glo, Airtel, Etisalat) will be forced to provide a quality and standard services by NCC.

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